Privacy Policy

This privacy policy explains how our online platform for handmade cosmetics, based in the city centre of Barcelona, Spain, collects, uses, and protects your personal information when you visit or purchase from our site.

Information We Collect

We collect personal data that you provide when interacting with our platform, including but not limited to:

• Name, email address, and postal address for shipping orders
• Payment information to process transactions (handled securely)
• Data from communications or inquiries sent via contact forms
• Usage data through cookies and similar technologies to improve site experience

How We Use Your Information

Your data helps us to:

• Process and ship your orders efficiently
• Communicate important information regarding your orders or our services
• Improve and personalise your shopping experience on our platform
• Comply with legal obligations and prevent fraud

Data Storage and Security

We store your personal data securely in our systems located within the European Union. We use industry-standard measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Your Rights Under GDPR

As a resident of the European Union, you have the right to:

• Access and obtain a copy of your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where applicable
• Object to or restrict processing of your information
• Data portability to transfer your data to another controller

To exercise these rights, you can send a written request to our physical address listed below.

Cookies and Tracking

Our site uses cookies to enhance user experience, analyse site traffic, and personalise content. You can manage your cookie preferences directly in your browser settings at any time.

Third-Party Services

We may share your data with trusted third-party partners solely for processing orders, payments, and delivery. All third parties are committed to GDPR compliance and safeguarding your data.

Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

Contact Information

For any questions, requests, or concerns regarding your privacy rights or data processing practices, please contact us at:

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page.